Don't buy Dr.D!

[SuperWes]

I used to own a KFX400 that I installed a Dr.D exhaust on, and people were pretty impressed with the power that it put out. This year, after reading the many possitive theads on the Jardine RT-99, I was wavering between the RT-99 and the Dr.D. After reading the August Dirtwheels issue and reading on here what Gerrett of Fuel Customs and what irishkfx400 said about the Dr.D, I decided to spend extra $ and go with the Dr.D.

Now I wish I haden't. When I installed it, it was missing certain hardware to make it fit properly as I posted under "Dr.D exhaust owners". I've called Dubach Racing at least 7 times now, and each time I talked to the same lady about this and got nowhere. At first, she told me to contact my dealer. Why would I contact my dealer? This is a Dubach Racing problem, not a local dealer problem. Kenneth from KBMotorsports even tried to help me out by talking to her, but was able to get nowhere with her. Thanks anyhow, Kenneth. I appreciate your help. I also went to there website and submitted a comment about this to their technical department, but recieved no reply.

I tried calling one more time and talked to the same lady. She took my name and phone number and said she'd handle it the following day, and as I figured, she didn't call me back.

There are other great exhausts out there other than Dr.D. You can get a Jardine RT-99 from KBMotorsports for a lot cheaper. Another member on this site, "Brian", also had a Dr.D with the same problem I did. Now, he has a Dasa which he likes better.

If I remember right, the spacer on my 400 was a nice solid piece of aluminum. The one I currently made for my 450 is just a cut off steel pipe with two washers on each end, and I'm wondering how it'll handle landing hard on some jumps. At least I'm using a grade 8.8 bolt.

Sorry to get so detailed about this, but in closing, I just peeled the Dr.D sticker off my muffler out of embarrasment and not wanting to advertise their products. I may buy a different exhaust in the future. If I do, then I'll take this one, put it at the end of a jump and land on it several times, then cruple it up and throw it away.

[AZkfx450rider]

wow man when i hear this im actually shocked at how someone companys sell stuff, i think when some get to a certain level, the "customer service" goes out the window. I am glad i met up with TDC he alwasy takes care of my problems and even takes care of things that arnt really his problem. sucks to hear u had a bad experience man!

[KfxLes]

damn that sucks man. I have a yoshi and i'm happy with it, glad didnt buy a DR.D

[SuperWes]

Quote: Originally Posted by AZkfx450rider

wow man when i hear this im actually shocked at how someone companys sell stuff, i think when some get to a certain level, the "customer service" goes out the window. I am glad i met up with TDC he alwasy takes care of my problems and even takes care of things that arnt really his problem. sucks to hear u had a bad experience man!

Cool. I haven't heard much about TDC until lately. I'm glad they're treating you well. I hope they make great, smooth horsepower. Maybe this will be the next exhaust I'll get.

[AZkfx450rider]

well TDC is a new company, they came about and we ended up hooking up with them at a race and they started sponsoring my buddy Kody Evans who runs in the pro class on the west coast in the DWT and ITP series. I ended up getting one and i sold my dasa, If i describe it I would say its hard hitting, but smooth, hard hitting because it pulls like a SOB out of the corner and off the line, but its smooth because that power is there throught the whole power band. I love the pipes . I became a dealer for them because of the way Dustin acts, he has a lot of guts and determination considering he started up his company in a very established market in the worst possible market condition times. if your in the market for a new exhaust shoot me a pm or give me a call 480-217-9192 Adam

[mAdHaTTer2392]

wow dude :/ sorry to hear about this! it really sucks that the dr.d didnt work for you! i hope ur rig on it holds up!

[Duster]

DrD spent the customer service money on the dirtwheels advertising.

It's obviously not a superior piece.
But people will buy it if they see it in dirtwheels.


Myself, I can't believe myself on how deeply sold I am on Jardine Exhaust.
I'm typically not like this, something remarkable would have to happen to make me stray to another exhaust company.

[irishkfx400]

if you keep getting the same lady when you call you should ask for a supervisor or a manager. i dont get it but when i call some place for some reason i will get what i want. call them one more time and dont give anyone time to talk tell them that you bought a exhaust and all the hardware did not show up and you would appreciate it if they send the hardware. if you would like i will call and get the hardware for you . send me an IM. give me your address. and i will have it send from them to you.

[AZkfx450rider]

irish lol u shouldnt have to have someone else plus a dealer call a company to get something that you paid for! that is ridiculous, its like going out to eat and they want u to clean ur own table before u can sit down!

[SuperWes]

Quote: Originally Posted by irishkfx400

if you keep getting the same lady when you call you should ask for a supervisor or a manager. i dont get it but when i call some place for some reason i will get what i want. call them one more time and dont give anyone time to talk tell them that you bought a exhaust and all the hardware did not show up and you would appreciate it if they send the hardware. if you would like i will call and get the hardware for you . send me an IM. give me your address. and i will have it send from them to you.

I took your advice and called one more time and asked for her supervisor. She asked in what regards, and I told her about the missing parts that I need. She didn't connect me with her supervisor, but this turned out to be the best conversation I had with her yet.

She took all the needed info (name, address, ATV, etc.) and said they'll send the parts to me. This should've happened on the first phone call.

I still don't believe her until I actually recieve the parts. If I don't recieve them, then I'll demand to talk to her supervisor about it.

Thanks for the advice and for offering to help. I'll keep you all posted if I recieve the parts.